Inconveniences with Baggage Arrival in Air France

People spend a lot of time choosing what they are going to pack in their suitcases
before traveling by plane. It is a pity that sometimes, there are
inconveniences and passengers are not able to collect their baggage upon their
arrival to their destination, or when they get their baggage items, they
realize that it has suffered damage. This may be due to different reasons,
including delays in the airport, so the airlines have nothing to do with it. In
this cases, there are some procedures that have to be followed and they vary
depending on the airline passengers travel with. This article will explain what
passengers flying with Air France can do if they experience inconveniences with
their baggage arrival after their flights.

Whenever a passenger's baggage is lost, damaged or delayed, Air France does it best to
solve the problem and make passengers feel the airline cares about them.

Sometimes the airline does not receive a passengers’ baggage because of a delay caused by
technical difficulties. When this happens, Air France advices passengers to
make a claim. If their arrival airport is in metropolitan France, passengers
can file their claim at the airport with the airline's Baggage Service, or they
can complete the online declaration form. This can be done up to 48 hours after
the passengers’ arrival. If the passengers' arrival airport is outside
metropolitan France, passengers should let the airline’s agents know about the
inconvenience and they will issue a document that passengers must complete.
Once passengers have made a claim, passengers can track the file process online
using a tool called World Tracer. This is very user-friendly, but in case
passengers would like to contact the airport’s baggage service, they can do so
too. Once the baggage has been located, Air France representatives will contact
passengers to arrange the delivery of it.

Sometimes, when baggage is transported, it might suffer scratches or any other damage that
is considered normal wear. However, there are some occasions on which baggage
items suffer unconventional wear. On these cases, Air France recommends its
customers to go to the Air France Baggage Service in the airport and let the
agents know about what has happened. A report called Property Irregularity
Report will be issued. Passengers will also be given a file number that they
should keep to track the request.

In case passengers have left the airport, they can make a claim within 7 days after
their arrival in the Online claim form available. Another option is to e-mail
the Air France customer service. The same procedure applies in the case
passengers notice that there is an item missing in their baggage.

If passengers have lost an item or forgotten it at the airplane or at the Air
France lounge in the airport, they should report it immediately to the Air
France Lost and Found service.

There are some of the procedures that must be followed by passengers flying with Air
France in order to ensure a better solution to each passenger's problems.
Image: Wikimedia