JetBlue's Complaint Resolution Officials

Airports are crowded with people who travel around the world each day. Traveling by
plane can become exhausting in occasions because people go from one place to
another while involved in this traveling experience. This tiredness adds to
each person's feelings of anxiety or nervousness until they board the aircrafts
or land in their destination. There are lots of airlines working daily to make
passengers' experience as pleasant as possible, although to some extent
everyone feels a bit nervous or anxious when traveling by plane. One company
that provides an oustanding service is JetBlue. This is an American company
that seems to know exactly what their clients need or how to solve their
problems as soon as possible. The people who need to be helped at airports and
in the boarding and deplaning process are the disabled. This article will deal
with how JetBlue tries to solve any problem that might emerge to them or any
other passenger before or after the flights. This is done through Complaint Resolution Officials (CRO).

Whenerver clients with disabilities have any problems related to the service they have
been provided by JetBlue, they can have access to a CRO. In fact, they can ask
to speak to one CRO in the airport since they are available during operating
hours at all airports. Also, any client, they are disabled or not, can talk to
a CRO since they will try to solve any problem that arises. Another option is
to call 1-800-JETBLUE after clients have left the airport. These officials will
discuss any inconvenience and solve the client's concerns.


What do exactly CROs do and how? CROs are trained so that all federal regulations and
JetBlue policies and procedures are followed in every case. They are prepared to
deal with traveling issues as they have received training in sensitivity and awareness
and several regulations and legislation. This means that not only do these
officials know whether some regulations have not been observed and as a result
an inconvenience has aroused, but they also know how to treat people and do
their best to help them. Some of the regulations and legislation they are aware
of are those of the Federal Aviation Administration, Air Carrier Access
Act, the Americans with Disabilities
Act, and the U.S. Department of Transportation. All this knowledge allows CROs
to provide an efficient service that is aimed at satisfying client’s needs.

JetBlue also states that any client can feel free to make a formal complaint whenerver
they feel like the airline has violated a provision of the Code of Federal
Regulations. Also, JetBlue advices clients to contact the U.S. Department of
Transportation in case they need immediate attention, assistance, or in case
they want to get some infirmation about their rights. There is a hotline
available from 7:00 a.m. till 5:00 p.m.

Clients will always get the best service possible if they fly with JetBlue. However,
sometimes there might occur some problems or inconveniences. For this reason,
there is a team of CROs ready to solve passengers' problems right away.
Image: Wikipedia