Delayed, Damaged or Lost Baggage at Copa Airlines

There could be some cases when passengers’ luggage is delayed, damaged or lost. In order to
solve any of these problems, Copa Airlines has a set of regulations that will
be explained in this article.

When baggage does not arrive on time, it is important that passergers make a claim
as soon as possible. The airline will try to compensate the claims as long as
the baggage has complied with the check-in restrictions, and the claim is filed
inside the customs area. The delay will probably be resolved within 24 hours,
since as soon as the claim is done Copa Airlines starts the process of
searching for the luggage after the flight.

The company is a member of Wolrd Tracer, which is a program used for tracking baggage. If
passengers are in the destination city and their luggage has not been found
after 5 days, the city in which passengers presented the claim will be in
charge of the search. It is likely that passengers will be asked some
information about their cases, such as how they look on the outside so it is
easier for them to track the luggage.



If passengers find themselves in another country than their own, and they have not
got their luggage after 24 hours, the will reimburse them US $25 a day so that
they are able to cover basic amenities. This will be extended up to 3 days.
However, this reimbursment does not apply if bags are checked in only one hour
before the flight departure, if the bags were left onboard, or if the
passengers are in their own country.

Another situation that can occur is that baggage is damaged. Sometimes, when passengers
get their luggage they realize that it is in poor conditions. If this happens,
passengers must report it to the Baggage Service office that is found at the
airport, where representatives will try to solve this problem as fast as they
can. Or, the claim can be done within 4 hours after the arrival for domestic
flights, or they can do it within 7 days on international flights. However,
customers have to remember that generally luggage shows wear after it has gone
through transport normal activities. Normal wear includes scratches, minor
cuts, loss of handles, damage to the wheels, and others.

Finally, it may happen that cases are lost. Passengers must report this immediately to the
Baggage Service Office. Additionally, the have to make a report and present it
within 4 hours after their arrival to the airport. Unfortunately, the company
is not responsible if some items are lost. These items include jewelry, keys,
money, personal documents, technological equipment, files, precious stones, and
many others that can be learnt at the Copa Airlines web page. But, if customers
have obtained insurance before travelling, their insurance company will take
care of this situation and will try to solve the problem together with the
airline. The airline's liability is regulated by the Montreal and Warsaw
Conventions. On international flights, Copa Airlines’ liability is of US $9.07
per pound.
Image: Wikipedia