Flight Delays and Cancellations at Air Canada

Air Canada is an airline committed to providing an excellent service to its customers.
This is also so when there are delays or cancellations of flights caused by
forecasted weather or others. When this occurs, the airline offers different
ways in which passengers can deal with these inconveniences as soon as
possible.

First, the airline provides different tools so that passengers know about their flight
status. One way to check their flight status is by using the airline's online
Flight status tool. This is very user-friendly. Passenges only have to enter
their flight number and they will get all the information they need. Another
way to get the most up-to-date information is to check the airline's Daily
operational outlook page. Here passengers can find a list of the afected
airports in case there is any flight delay or cancellations there. If
passengers are already at the airport, they can check the display screens, or
ask one of the airline's airport agents for some information on the delays or
how to deal with the situation. Some other way in which customers can be
notified is by text messages.



Passengers are sent text messages to their cell phones in case their flight departure or arrival has been modified. Finally, there is an innovative and very convenient service that customers can purchase
known as On my way travel assistance. This service aims at preventing
passengers from being frustrated or annoyed if their flight has been delayed or
cancelled. When these changes occur, Air Canada rebooks passengers' flights.
They are placed in the very next flight so they can reach their destination as
soon as possible. But, the service goes even further, and in case of
disruptions inside or outside the airline’s control, passengers are provided
with meals and hotel accomodation in case they have to stay till the next day.
All these costs are on the airline.

Air Canada offers different options in case passengers’ plans are disrupted. They can
either cancel or change their booking. This can be done by contacting Air Canada Reservations, where
agents will provide assistance. Passengers can change their departure date to
travel within 3 days before or after the day they were supposed to travel or
they are given the option to keep the value of their tickets and apply it to a
future flight on the airline. These two options are provided at no cost.

In case there is an extended delay, the airline assists passengers in different ways.
In case the delay is expected to last 2 hours or more, customers are given the
oppotunity to ask for a refund. In case the delay is within the airline control
and is expected to last 4 or more hours, the airline provides meal vouchers
that passengers can use at the airport or, if they have to stay over night,
passengers are offered transportation and hotel accommodation. If the cause of
the delay is outside the airline’s control, Air Canada respresentatives will
help customers get hotel information and good customer rates.
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