Wheelchair Assistance when Flying with JetBlue

There are hundreds of airlines that provide similar but at the same time different service since it varies to some extent. Differences may be due to their commitment to pleasing all their clients’ needs. JetBlue is an airline that tries to meet all their clients’ needs. Each client differs from others, so this airline strives to provide the most pleasant experience for all its clients, including those with special needs in the flights. In this article, how JetBlue satisfies its clients who need wheelchair assistance will be explained.

When passengers need special care, sometimes they asume traveling by plane is a nightmare. However, this is not the case if they fly with JetBlue. Passengers only have to make their reservation as soon as possible and request wheelchair assistance. Passengers who request this special service are not going to be charged a booking fee.

At the airport, there is the JetBlue’s Special Services Team that will be glad to make passengers at ease all the time, and will be ready to help. It is helpful to notice that even though there is wheelchair assistance at all airports, curbside service is not offered at most airports by JetBlue.



When boarding the plane or deplaning, some passengers need being assisted. There is a service called jet bridge, which is a level entry boarding. This service is provided by JetBlue but it is not available in all cities since some of them may use different boarding and deplaning than jet bridges. Also, some passengers cannot go up and down the stairs, so they need people to help them. This is why at JetBlue there are crewmembers ready to help these passengers. As the crewmembers may need some special equipment, it is necessary that passengers needing their help let them know in advance so the crewmebers can have all the needed equipment when passengers arrive at the airport. Some of these cities that do not provide the jet bridge level entry are Boston and New York. For more information on this, clients should check the airline's web page, where there is a list of all these cities.

Another very popular service provided by JetBlue is the family member assistance. People who need special assistance feel more comfortable when a family member of theirs can assist them to the departure gate, or similarly, when the family member can meet them at the arrival gate. This is possible with JetBlue, but there are some restrictions. For instance, a gate pass will be needed but whether it can be issued or not depends on each airport's security guidelines. When the airport allows the gate pass, it is necessary that the name of the family member is noted in the reservation. The name of the family member can simply be added by calling at the JetBlue's reservation number. Another option is to let the crewmembers know the information before takeoff time.

JetBlue definitely is one of the most reliable and commited to providing a great service airlines in America. This is showned by its special assistance service.
Image: WIkipedia

JetBlue's Complaint Resolution Officials

Airports are crowded with people who travel around the world each day. Traveling by
plane can become exhausting in occasions because people go from one place to
another while involved in this traveling experience. This tiredness adds to
each person's feelings of anxiety or nervousness until they board the aircrafts
or land in their destination. There are lots of airlines working daily to make
passengers' experience as pleasant as possible, although to some extent
everyone feels a bit nervous or anxious when traveling by plane. One company
that provides an oustanding service is JetBlue. This is an American company
that seems to know exactly what their clients need or how to solve their
problems as soon as possible. The people who need to be helped at airports and
in the boarding and deplaning process are the disabled. This article will deal
with how JetBlue tries to solve any problem that might emerge to them or any
other passenger before or after the flights. This is done through Complaint Resolution Officials (CRO).

Whenerver clients with disabilities have any problems related to the service they have
been provided by JetBlue, they can have access to a CRO. In fact, they can ask
to speak to one CRO in the airport since they are available during operating
hours at all airports. Also, any client, they are disabled or not, can talk to
a CRO since they will try to solve any problem that arises. Another option is
to call 1-800-JETBLUE after clients have left the airport. These officials will
discuss any inconvenience and solve the client's concerns.


What do exactly CROs do and how? CROs are trained so that all federal regulations and
JetBlue policies and procedures are followed in every case. They are prepared to
deal with traveling issues as they have received training in sensitivity and awareness
and several regulations and legislation. This means that not only do these
officials know whether some regulations have not been observed and as a result
an inconvenience has aroused, but they also know how to treat people and do
their best to help them. Some of the regulations and legislation they are aware
of are those of the Federal Aviation Administration, Air Carrier Access
Act, the Americans with Disabilities
Act, and the U.S. Department of Transportation. All this knowledge allows CROs
to provide an efficient service that is aimed at satisfying client’s needs.

JetBlue also states that any client can feel free to make a formal complaint whenerver
they feel like the airline has violated a provision of the Code of Federal
Regulations. Also, JetBlue advices clients to contact the U.S. Department of
Transportation in case they need immediate attention, assistance, or in case
they want to get some infirmation about their rights. There is a hotline
available from 7:00 a.m. till 5:00 p.m.

Clients will always get the best service possible if they fly with JetBlue. However,
sometimes there might occur some problems or inconveniences. For this reason,
there is a team of CROs ready to solve passengers' problems right away.
Image: Wikipedia

Why Flying with Air Canada

There many reasons why choosing Air Canada when travelling. Some of them is their
commitment to safety and the services they provide.

Air Canada is commited to the ensure safety of al the people involved in their business,
including their employees as well as their customers. This is accomplished
through their Safety Management System. This system tries to make sure that
there is constant research in safety practices, and also to develop them. Also,
the company carries out differet trainning and education programs,so that
everyone knows how to react in case a problem occurs, and inspections and and
an audit process in order to get feedback and be able to react in time with
corrective actions. Employees are also given feedback on their performance in a
timely manner. Finally, Safety Management System is conducted so that all
employees, management and Safety and Heath Committees work in tandem and commit
to providing a service that is safe for everyone.

Another reason why fying with Air Canada is that they provide a very complete service
which includes meals and beverages, enhanced in-flight entertainment, and
comfortable cabins that will make passengers have a relaxing and enjoyable
flight, also, you can find cheap flights.

This airline offers a selection of gourmet meals. For the Executive Class (only
offered to flights in North America), there is a menu of international dishes
together with fine wines selected by Air Canada’s wine expert, Ken Chase. Beer,
juice and other drinks can also be asked. The Executive First service (international
travel) includes a menu of delicious meals made only with fresh ingredients.
This meals include appetizer and dessert. For the Economy Class on North
America flights, there is an Onboard Café where passengers can order a variety
of snaks and meal items. The Economy Class service on International flights
offers a hot meal and complimentary snacks.


During the fligths, passengers will be entertained since the airline has improved their
movies and TV shows OnRoute service. The number of movies has been doubled and
there is an increased amount of TV
shows, so now there are over 150 movies to choose from and a wide array of
popular comedy and drama TV series to watch. Fuerther, there are over 100 music
albums to listen to and even satellite radio. All this makes 600 hours of
entertainment. There is an additional service to see what is playing on your
flight each month. Customers enter the OnRoute web page to find out this
information, and they can even create an entertainment playlist!

Last but not least is the cabin comfort Air Canada provides. There are different amenities depending on
which class passengers travel. Those flying on Executive First can enjoy
spacious suites with their innovative fully flat beds and other amenities such
as lumbar support and in-seat power. Those on Economy Class have some amenities
too. These include a flat TV screen and USB port. Everybody has access to On
Route entertainment and to a duty free shopping. All these amenities ensure a
comfortable and pleasing flight.
Image: Wikimedia

Flight Delays and Cancellations at Air Canada

Air Canada is an airline committed to providing an excellent service to its customers.
This is also so when there are delays or cancellations of flights caused by
forecasted weather or others. When this occurs, the airline offers different
ways in which passengers can deal with these inconveniences as soon as
possible.

First, the airline provides different tools so that passengers know about their flight
status. One way to check their flight status is by using the airline's online
Flight status tool. This is very user-friendly. Passenges only have to enter
their flight number and they will get all the information they need. Another
way to get the most up-to-date information is to check the airline's Daily
operational outlook page. Here passengers can find a list of the afected
airports in case there is any flight delay or cancellations there. If
passengers are already at the airport, they can check the display screens, or
ask one of the airline's airport agents for some information on the delays or
how to deal with the situation. Some other way in which customers can be
notified is by text messages.



Passengers are sent text messages to their cell phones in case their flight departure or arrival has been modified. Finally, there is an innovative and very convenient service that customers can purchase
known as On my way travel assistance. This service aims at preventing
passengers from being frustrated or annoyed if their flight has been delayed or
cancelled. When these changes occur, Air Canada rebooks passengers' flights.
They are placed in the very next flight so they can reach their destination as
soon as possible. But, the service goes even further, and in case of
disruptions inside or outside the airline’s control, passengers are provided
with meals and hotel accomodation in case they have to stay till the next day.
All these costs are on the airline.

Air Canada offers different options in case passengers’ plans are disrupted. They can
either cancel or change their booking. This can be done by contacting Air Canada Reservations, where
agents will provide assistance. Passengers can change their departure date to
travel within 3 days before or after the day they were supposed to travel or
they are given the option to keep the value of their tickets and apply it to a
future flight on the airline. These two options are provided at no cost.

In case there is an extended delay, the airline assists passengers in different ways.
In case the delay is expected to last 2 hours or more, customers are given the
oppotunity to ask for a refund. In case the delay is within the airline control
and is expected to last 4 or more hours, the airline provides meal vouchers
that passengers can use at the airport or, if they have to stay over night,
passengers are offered transportation and hotel accommodation. If the cause of
the delay is outside the airline’s control, Air Canada respresentatives will
help customers get hotel information and good customer rates.
Image: Wikimedia

Air Canada: Codeshare Flights

Whenever they want to travel by plane, the most common tickets passengers usually buy
are issued by only one airline. But, there might be some cases in which customers
buy their tickets and these correspond to flights that were issued by one
airline and that were, at the same time, advertised as a flight by another
airline. This is what is known as Code sharing. The name comes from the fact
that Air Canada, through its partnerships, puts a designator number (code) on
the flights that are operated by its associates and they keep that code as a
reference. This system creates a network of flightconnections, which is very
useful to customers because it prevents them from making multiple reservations.
Instead, they have to book only once and they are able reach the destination in
which they are going to stay at. This can be done thanks to the agreement among
several airlines from different countries worldwide.

It is very easy to identify a codeshare flight when trying to book online. There is a
number that goes right below the flight, and there is a note at the bottom of
the page stating which one is the airline that operated the flight. The same
reference applies to interline flights. At the web page of the airline there
are some examples for customers to have a more clear idea of what the code
looks like.

As regards how many codeshare partners Air Canada has, there is a wide list of more than
25 partners around the globe, including Air India, China Airlines, and SAS
Scandinavian Airlines. The list is available at the Air Canada web page, so
passengers can learn who the partners are and also get some information about
their own policies so as not to have future inconveniences.



As stated before, passengers could experience inconveniences because there are different
airlines involved in this system, so they could have differences as regards
each company’s terms and conditions.
Some examples are those related to travelling with pets, or check-in times.
Some other areas in which the airlines differ are baggage policy, and optional
products and services. It is adviced checking the partners’ web pages. It is
pretty easy: customers just click on the links, they will be directed to each
partner airline and there they will get all the information they need to know
beforehand right away.

The code sharing system has brought many advantages for both the airline and, of course,
passengers. Because of the code sharing system, there are many new routes
offered worldwide by Air Canada. This airline is always striving to provide new
and better services to its customers and now there are more flight options for
them . One of the most popular new routes recently is a daily service between
Montreal and Toronto, with 15 flights a day. Among other benefits, Code sharing
provides better flight connection services among lots of international cities,
giving customer more freedom when planning their trips, and other perks like
Air miles given to them.
Image: Wikimedia

Excess Baggage at Copa Airlines

Sometimes, when people travel they take more luggage than the maximum allowed by airlines
to take free of charge. When passengers are in this situation, they have to pay
a fee in order to be able to have their luggage in their same flight. Most of
the time, customers do not know about this fee because travelling implies taken
too many things into account: do not forgetting the passport, the tickets, all
clothes and personal items needed, checking that the suitcases are in a good
condition, and so on. This article aims at clarifying this matter as much as
possible to avoid future inconveniences at the airport.

This article focuses on Copa Airlines and all this information is in Copa Airlines'
baggage policy. It is adviced that customers have a look at it before preparing
their baggage because it is modified from time to time.

For Copa Airlines to accept passengers’ luggage, it has to be checked beforehand.
Passengers should look for any hooks or objects that stick out of suitcases and
get rid of them, so that they do not dammage other passengers' suitcases and
also do not get stuck in the luggage transport system of airports.



After this precaution is taken, passengers should abide by the maximun weight of cases and
bags allowed by the airline. Each suitcase should be up to 99 lb in order to be
taken as checked baggage. All luggage weighting more than that will not be
accepted and has to be sent by freight. Also, charges are applied to all pieces
that do not meet the weight restrictions, so it is a good idea weighting all
cases at home and, in case passengers' luggage exceeds 99 lb, taking out
unnecessary items from cases. The costs of fees vary dependong on each
country’s charges.

Another piece of advice is checking cases’ dimensions. Each case should be up to 62 combined
linerar inches. Combined refers to the fact that height, width, and length is
considered. So, when the combined measurement of a piece is 63 inches and up to
107 inches, it is considered excess baggage. And, this is something to bear in
mind, those over 107 inches are not accepted, and must be sent as cargo. Futher,
the same as with cases that exceed the weight restrictions, those pieces that
exceed the dimention restrictions will be charged a fee. These fees are not
fixed but cumulative. That is, if a case exceeds height and witdth, the sum of
both fees is charged. These cumulative fees also take into account weight
restrictions. It is important to know that suitcases that exceed baggage
regulations are transported subject to space availability. This means that
unless passengers need to take such big luggage for a major reason, it is
recommended no to do so, so they can take their suitcases in their same flight.
Complying with the regulations will save passengers some money as well as
inconveniences. At the Copa Airline’s web page there are some examples shown so
that customers are well aware of how these regulations work.
Image: Wikipedia

Delayed, Damaged or Lost Baggage at Copa Airlines

There could be some cases when passengers’ luggage is delayed, damaged or lost. In order to
solve any of these problems, Copa Airlines has a set of regulations that will
be explained in this article.

When baggage does not arrive on time, it is important that passergers make a claim
as soon as possible. The airline will try to compensate the claims as long as
the baggage has complied with the check-in restrictions, and the claim is filed
inside the customs area. The delay will probably be resolved within 24 hours,
since as soon as the claim is done Copa Airlines starts the process of
searching for the luggage after the flight.

The company is a member of Wolrd Tracer, which is a program used for tracking baggage. If
passengers are in the destination city and their luggage has not been found
after 5 days, the city in which passengers presented the claim will be in
charge of the search. It is likely that passengers will be asked some
information about their cases, such as how they look on the outside so it is
easier for them to track the luggage.



If passengers find themselves in another country than their own, and they have not
got their luggage after 24 hours, the will reimburse them US $25 a day so that
they are able to cover basic amenities. This will be extended up to 3 days.
However, this reimbursment does not apply if bags are checked in only one hour
before the flight departure, if the bags were left onboard, or if the
passengers are in their own country.

Another situation that can occur is that baggage is damaged. Sometimes, when passengers
get their luggage they realize that it is in poor conditions. If this happens,
passengers must report it to the Baggage Service office that is found at the
airport, where representatives will try to solve this problem as fast as they
can. Or, the claim can be done within 4 hours after the arrival for domestic
flights, or they can do it within 7 days on international flights. However,
customers have to remember that generally luggage shows wear after it has gone
through transport normal activities. Normal wear includes scratches, minor
cuts, loss of handles, damage to the wheels, and others.

Finally, it may happen that cases are lost. Passengers must report this immediately to the
Baggage Service Office. Additionally, the have to make a report and present it
within 4 hours after their arrival to the airport. Unfortunately, the company
is not responsible if some items are lost. These items include jewelry, keys,
money, personal documents, technological equipment, files, precious stones, and
many others that can be learnt at the Copa Airlines web page. But, if customers
have obtained insurance before travelling, their insurance company will take
care of this situation and will try to solve the problem together with the
airline. The airline's liability is regulated by the Montreal and Warsaw
Conventions. On international flights, Copa Airlines’ liability is of US $9.07
per pound.
Image: Wikipedia

Inconveniences with Baggage Arrival in Air France

People spend a lot of time choosing what they are going to pack in their suitcases
before traveling by plane. It is a pity that sometimes, there are
inconveniences and passengers are not able to collect their baggage upon their
arrival to their destination, or when they get their baggage items, they
realize that it has suffered damage. This may be due to different reasons,
including delays in the airport, so the airlines have nothing to do with it. In
this cases, there are some procedures that have to be followed and they vary
depending on the airline passengers travel with. This article will explain what
passengers flying with Air France can do if they experience inconveniences with
their baggage arrival after their flights.

Whenever a passenger's baggage is lost, damaged or delayed, Air France does it best to
solve the problem and make passengers feel the airline cares about them.

Sometimes the airline does not receive a passengers’ baggage because of a delay caused by
technical difficulties. When this happens, Air France advices passengers to
make a claim. If their arrival airport is in metropolitan France, passengers
can file their claim at the airport with the airline's Baggage Service, or they
can complete the online declaration form. This can be done up to 48 hours after
the passengers’ arrival. If the passengers' arrival airport is outside
metropolitan France, passengers should let the airline’s agents know about the
inconvenience and they will issue a document that passengers must complete.
Once passengers have made a claim, passengers can track the file process online
using a tool called World Tracer. This is very user-friendly, but in case
passengers would like to contact the airport’s baggage service, they can do so
too. Once the baggage has been located, Air France representatives will contact
passengers to arrange the delivery of it.

Sometimes, when baggage is transported, it might suffer scratches or any other damage that
is considered normal wear. However, there are some occasions on which baggage
items suffer unconventional wear. On these cases, Air France recommends its
customers to go to the Air France Baggage Service in the airport and let the
agents know about what has happened. A report called Property Irregularity
Report will be issued. Passengers will also be given a file number that they
should keep to track the request.

In case passengers have left the airport, they can make a claim within 7 days after
their arrival in the Online claim form available. Another option is to e-mail
the Air France customer service. The same procedure applies in the case
passengers notice that there is an item missing in their baggage.

If passengers have lost an item or forgotten it at the airplane or at the Air
France lounge in the airport, they should report it immediately to the Air
France Lost and Found service.

There are some of the procedures that must be followed by passengers flying with Air
France in order to ensure a better solution to each passenger's problems.
Image: Wikimedia