The quality of the trasfer service is very important, and even though you cannot be sure about it beforehand, some companies guarantee some things other do not. In the case of shuttle services (shared transportation to your final destination in Mexico) some companies offer door-to-door service, while others will only make stops at pre-arranged central spots from where you might need to take a taxi. Usually there is not much rate difference between the two shuttle services, but it might be a big difference for you.
When it comes to luggage, some companies are rather strict about the amount of bags you can take with you, while others are more flexible and will take your entire luggage as long as it fits. If you are traveling with a lot of luggage you might want to ask the companies offering the service about what is their policy. Of course, the quality of the service will be highly influenced by the vehicle that provides it. Some companies have a rather old fleet, and you might find yourself stuck in a car without air-conditioning on a hot summer day for the same price you would have paid for a newer car in another company. Ask about this to the companies while surveying your options; they will tell you what car models they offer and then you will be able to choose the most up-dated one.

Another issue that will certainly determine your choice when it comes to Mexico transfers is the rate of the transfer. In cities where competition is big you will find that prices are similar when comparing similar services, however, some companies offer services that are cheaper since you will be sharing transportation with other people that arrive to the airport at the same time as you. Some companies are exclusively devoted to providing shuttle services, while others will only offer private transportation services or car-rentals. According to what service you want to get, or what is your budget, you will be able to choose from a variety of companies offering services for everyone in Mexico. Bear in mind that cheaper services might also be less comfortable and, in case that you are traveling with a rather large party, might prove more expensive than hiring a private vehicle. In any case, it is highly advisable that you take your time to look around and ask the rates in several companies so as to make sure you are not being overcharged.
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